2018 Shortlist | St John’s Hospice North Lancashire and South Lakes
St John’s Hospice North Lancashire and South Lakes
Shortlist – Managing Turnaround
Who they are
For 32 years St John’s Hospice has provided end of life care and bereavement support for patients and families in the North Lancashire and South Lakes area.
What they’ve achieved
When falling legacy income threatened the hospice’s future, a confident new CEO and Chair helped re-establish its reputation.
Experienced trustees led a root-and-branch governance review and started an honest consultation with staff to source solutions. The bold turnaround strategy has successfully increased funds, awareness and standards – turning a serious deficit to a surplus of £1.7m and an outstanding rating from the Quality Care Commission.